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Terms & Conditions

Thornham Supplies Limited maintains the interactive portion(s) of their Web site as a service free of charge. By using any interactive services provided herein, you are agreeing to comply with and be bound by the terms, conditions and notices relating to its use.


1. As a condition of your use of this Web site and the interactive services contained therein, you represent and warrant to Thornham Supplies Limited that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.


2. The information, products, and services included on this Web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Thornham Supplies Limited may make improvements and/or changes in this Web site at any time. Advice received via this Web site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.


3. Thornham Supplies Limited makes no representations about the suitability, reliability, timeliness, and accuracy of the information, products, and services contained on this web site for any purpose. All such information, products, and services are provided "as is" without warranty of any kind.

4. Thornham Supplies Limited hereby disclaims all warranties and conditions with regard to the information, products, and services contained on this web site, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

5. Due to the fact that certain jurisdictions do not permit or recognize an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of this web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this web site.

6. Thornham Supplies Limited reserves the right in its sole discretion to deny any user access to this Web site, any interactive service herein, or any portion of this Web site without notice, and the right to change the terms, conditions, and notices under which this Web site is offered.

7. This Agreement contains the entire agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings, written or oral, between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both of the parties hereto.

8. This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.

9. Please note some paint products are not ready made and therefore require tinting, as such depending on the chosen colour and product different amounts of tint are added to produce the final colour so in some instances there may be a slight difference in volume in the can received to amount stated when purchasing. E.g. If you order 5 litre you may end up receiving 4.9 litres or 5.1 litres (= 4.5 litre base +tint)

10. This Agreement shall be binding upon all who use Thornham Supplies Limited’s services, property, and other assets mentioned in this agreement with respect to this Web site and associated content, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters and/or data mentioned herein are not intended to represent any real individual, company, product or event. Any rights not expressly granted herein are reserved.

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or provide services. We also collect information when you volunteer it to provide a quote, complete customer surveys, provide feedback and participate in competitions.

Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

We will not share your information for marketing purposes with outside companies In processing your order, we will send your details to our payment provider for them to process payment securely on their site.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our Group. If you no longer wish to be contacted for marketing purposes, please click unsubscribe at the bottom of the marketing email or contact us via our email address.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website pages may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

Our website pages may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Contacting us

Please use the contact us page to contact us re any information you require.

Refunds and Delivery Policy

You may return any new and unused stock to us within 7 working days. You must accept full responsibility for post and packing of returned items.

Items are to be returned at customers expense except for specially ordered wallpapers or tinted products. These are non returnable unless faulty.

Delivery of goods

All items purchased from Thornham Supplies Limited are normally delivered via the Royal Mail parcelforce network. Higher value orders can be insured at a separate cost at our customers expense ( contact us for details)

Your shipping cost has already been calculated and will be added to your order at the check out. This enables you to see the total cost of your order before payment. All postings in the UK are by Parcelforce 48 hour ( 2 working days), items that are out of stock when an order is placed may take longer these items will be delivered as soon as received from our suppliers. We do not ship 'paint' materials overseas but we do ship certain 'wallpapers' overseas

We make no guarantees that we can continue to supply products in exactly the same shade or colour batch as previously bought

For multiple purchases, we will calculate your postage and packaging separately. 

For items that are very heavy or very large, where it does not fall into Royal Mail's weight/size guidelines, we will arrange carriage to you by suitable means and the cost will be advised to you.

The items you have ordered will be 'reserved' until payment is received in full.

Refunds or returns

All standard (e.g. not colour mixed or tinted) paints or standard decorating items are returnable (by the customer at the customers expense) for a full refund of the original order value if we are notified in writing within 7 days of purchase. all paints we have specifically tinted to a colour for you or any special order item are non returnable.

Refunds and Delivery Policy
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